Question 1

What does AiCrewPilot do?

Accepted Answer

AiCrewPilot sets up an AI phone receptionist for trades and professional service businesses. It answers calls, captures caller details, books or requests appointments, routes urgent calls, and sends summaries to your dashboard, email, Telegram, or WhatsApp.

Question 2

Who is this for?

Accepted Answer

It is built for small and medium businesses where a missed call can mean a lost job, booking, patient, tenant, or client. The best fit is trades, clinics, real estate and property teams, and professional services.

Question 3

Is this only for plumbers?

Accepted Answer

No. The positioning is trades and professional services, not plumber-only. Plumbers are a strong example because urgent calls are valuable, but the same setup works for electricians, HVAC, dentists, clinics, property managers, accountants, and advisors.

Question 4

Do I need technical skills?

Accepted Answer

No. Setup is concierge-assisted. You provide your call-handling rules and business details, then AiCrewPilot handles the phone agent configuration, number setup, forwarding instructions, and first test call.

Question 5

How is this different from a normal chatbot?

Accepted Answer

The primary job is answering real phone calls. Telegram, WhatsApp, email, CRM, and dashboard tools support summaries and follow-up, but they are not sold as a separate main product on the website.

Question 6

How does the AI phone receptionist work?

Accepted Answer

When someone calls, the AI answers in natural speech, asks the right questions, captures the caller's details, follows your rules, and either books, takes a message, or transfers the call.

Question 7

Can it transfer emergency calls?

Accepted Answer

Yes. You can set rules for emergencies, jobs over a certain value, service areas, after-hours behaviour, or cases where callers should be offered a transfer.

Question 8

Can it book appointments?

Accepted Answer

Yes. We can configure appointment rules and calendar preferences. If your calendar is not connected yet, the AI can collect preferred times and flag the lead for callback.

Question 9

Do I get transcripts and summaries?

Accepted Answer

Yes. Calls can create transcripts, summaries, call logs, usage records, and lead rows. Summaries can be delivered to your dashboard, email, Telegram, or WhatsApp.

Question 10

Will callers know it is AI?

Accepted Answer

The voice is designed to sound natural and professional. The assistant should represent itself honestly as your business assistant and handle practical call tasks clearly.

Question 11

What are the plans?

Accepted Answer

Phone receptionist plans are Starter at $99/month, Pro at $249/month, and Business at $499/month. Plans differ by included minutes, phone numbers, routing rules, recording retention, and CRM or calendar support.

Question 12

Why is the CTA a setup call?

Accepted Answer

Phone answering depends on call routing, business rules, number assignment, and a real test call. For v1, setup is led by AiCrewPilot so we do not promise a live phone line before the phone flow is verified.

Question 13

Can I cancel anytime?

Accepted Answer

Yes. There are no lock-in contracts. You can cancel from your account, and we keep the setup practical and reversible.

Question 14

Are Telegram and WhatsApp still available?

Accepted Answer

Yes. They are available as lead-summary, notification, and follow-up channels. The main offer is the phone receptionist, with messaging as supporting infrastructure after the phone flow is set up.

Question 15

Do you still offer AI crew agents?

Accepted Answer

Not as a separate headline product on the public website. AiCrewPilot is now presented as one clear phone receptionist offer, with agents, skills, messaging, CRM, and dashboard tools supporting call handling and follow-up.

Question 16

Is my business data secure?

Accepted Answer

Customer data is isolated and used to answer calls for that customer. It is not sold or shared with other customers.

Question 17

Can I change the AI's answers later?

Accepted Answer

Yes. Business rules, FAQs, services, service areas, transfer rules, and appointment preferences can be updated as your call handling changes.